Technical Support

I do not see the course on my dashboard
If this is the first time you're using Proversity's platform, you must register and create an account. If you already have a Proversity acco...
Mon, 29 Jun, 2015 at 2:34 PM
I forgot my password, what do I do?
The login page provides an option directly below the password field to reset your password.  Once selected, a 'reset password' link will be se...
Fri, 20 May, 2016 at 12:34 PM
Am I able to download a course to my computer?
No, the courses are not able to be downloaded to your computer, however you are able to access them anytime through
Wed, 13 Apr, 2016 at 1:57 PM
How do I unenroll from a course?
On the dashboard, you will find a unenroll link next to each course. You are able to unenroll from a course anytime.
Wed, 13 Apr, 2016 at 1:58 PM
How do I change my password?
Yo are able to change your password by going to your dashboard and clicking "Reset Password"
Mon, 29 Jun, 2015 at 2:58 PM
What browsers does Proversity support?
Proversity courses can be accessed through the newest version of all browsers.  However, we recommend using Google Chrome.
Mon, 29 Jun, 2015 at 2:00 PM
Can I access my courses on my smartphone and tablet computer?
Yes, The Android app is available in the Google Play Store. The iPhone app is available in the Apple App Store
Wed, 13 Apr, 2016 at 11:03 AM
I can not find the Proversity app on Google Play Store/ Apple App Store
This may be due to an unsupported operating system version. Please verify that you have the latest updates installed.
Wed, 13 Apr, 2016 at 11:04 AM
Why is my Proversity App missing some courses?
If the courses you are looking for are closed then you can only access them on your organisation's branded app. Also do ensure that you have a working ...
Wed, 13 Apr, 2016 at 11:07 AM
Can I access all of my closed courses on the Proversity app?
No, closed courses that are enabled for mobile use are only available on the organisation’s branded Proversity app.
Wed, 13 Apr, 2016 at 11:08 AM